Video Editing Terms and Conditions & SOPs

Welcome to Digiup Solution! Please review the following terms and conditions, as well as the standard operating procedures (SOPs), before proceeding with your onboarding. By agreeing, you commit to upholding these guidelines throughout your collaboration with us.

Terms and Conditions

  1. Project Management:
    • Stay active and responsive in the designated project management group.
    • Acknowledge tasks within 1 hour of assignment during working hours.
  2. Deadlines:
    • All projects must be delivered by or before the assigned deadlines.
    • Notify the team immediately if you foresee delays, with a valid reason.
  3. Quality Standards:
    • Adhere to the specific editing guidelines provided for each project.
    • Deliver work that meets the agreed-upon quality benchmark.
  4. Communication:
    • Respond promptly to queries from the team or clients (preferably within 2 hours).
    • Use professional and respectful language in all communications.
  5. Confidentiality:
    • Maintain confidentiality regarding client information, project details, and Digiup Solution’s processes.
    • Do not share or distribute files without prior permission.
  6. Revisions:
    • Handle revisions promptly as per the client’s feedback.
    • Ensure all revisions are completed within the stipulated time.
  7. Ownership:
    • All deliverables created during your collaboration remain the intellectual property of Digiup Solution and its clients.
  8. Active Participation:
    • Participate in team discussions, training sessions, and meetings when required.
    • Stay updated on project changes or updates shared in the group.
  9. Payment & Penalties:
    • Payment will be processed as per the agreed terms and timelines.
    • Delays or repeated breaches of SOPs may result in deductions or termination of collaboration.
  10. Feedback & Improvement:
    • Be open to constructive feedback and use it to improve your work.

Standard Operating Procedures (SOPs)

  1. Onboarding & Training:
    • Complete the onboarding training to understand our tools, workflow, and quality expectations.
  2. File Naming & Submission:
    • Follow the naming conventions provided for project files.
    • Upload final deliverables to the specified folder or platform within the deadline.
  3. Tools & Platforms:
    • Familiarize yourself with the tools and platforms used by Digiup Solution (e.g., project management tools, cloud storage).
  4. Revisions Workflow:
    • All revision requests will be communicated via the project management group.
    • Ensure revisions are prioritized and completed within the assigned timeframe.
  5. Backup & File Management:
    • Maintain a backup of all raw files for at least 30 days post-delivery.
    • Delete unnecessary files only after approval to save storage space.
  6. Feedback Implementation:
    • Implement feedback accurately and maintain a record of common suggestions for future reference.
  7. Reporting Issues:
    • Report any technical or operational issues to the project manager immediately.
  8. Availability:
    • Inform the team in advance if you are unavailable for any period.
    • Ensure a smooth handover of projects if necessary.
  9. Compliance:
    • Adhere to Digiup Solution’s ethical guidelines and professional standards at all times.
  10. Collaboration:
    • Work collaboratively with other team members to ensure client satisfaction and project success.

Acknowledgment
By filling out and submitting the onboarding form, you acknowledge that you have read, understood, and agree to abide by the above terms and conditions and SOPs.

Let’s create outstanding content together!

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